Shipping and Handling

At LillianSmall, we believe that the anticipation of receiving a beautifully packaged parcel should be matched by a shipping experience that is reliable, transparent, and thoughtfully managed. We are committed to ensuring that your order reaches you in perfect condition and within a reasonable timeframe, no matter where you are in the world.

This policy outlines our shipping methods, handling times, delivery estimates, and associated costs. Please read it carefully, and should you have any questions, our team is always here to assist.

Processing Time

All orders are processed and prepared for shipment within one to three business days of order confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

During peak seasons, promotional events, or new collection launches, processing times may be slightly extended. Should we anticipate any significant delay beyond our standard timeframe, we will notify you promptly via email.

Please ensure that your shipping address and contact information are accurate at the time of checkout, as we are unable to redirect parcels once they have been dispatched. If you notice an error in your address after placing an order, please contact us immediately at lilliansmall01@outlook.com, and we will do our best to amend it before dispatch.

Shipping Methods and Delivery Estimates

We partner with trusted carriers to offer a range of shipping options tailored to your needs. The available methods and estimated delivery times will be presented to you at checkout, based on your location and the selected service.

Our standard delivery options generally include the following:

Standard Shipping
This is our most economical option, with an estimated delivery time of five to ten business days from the date of dispatch. This service includes tracking, and a signature may be required upon delivery depending on the carrier and destination.

Express Shipping
For those who prefer to receive their order with greater speed, we offer an express delivery service with an estimated delivery time of two to four business days from dispatch. This option includes full tracking and priority handling throughout the shipping process.

Please note that these estimates are provided by our carriers and are not guaranteed. Actual delivery times may vary depending on customs clearance, weather conditions, or other factors beyond our control. We encourage you to monitor your tracking information for the most accurate and up-to-date delivery status.

Shipping Rates

Shipping costs are calculated at checkout and are based on the weight of your order, the selected shipping method, and your delivery destination. We strive to keep our shipping rates fair and transparent, and there are no hidden fees added during the checkout process.

From time to time, we may offer free shipping promotions. Any such offers will be clearly communicated on our website and applied automatically at checkout when the qualifying conditions are met.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a direct link to the carrier's tracking portal. You may use this link to monitor the progress of your shipment in real time.

For your convenience, we also recommend visiting our Track Your Order page, where you can enter your tracking number for quick access to the latest updates on your parcel's journey.

Customs, Duties, and Taxes

For orders being delivered to destinations outside our operating region, please be aware that your shipment may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs paid at checkout.

Customs policies vary widely from one country to another, and we are unable to predict the exact amount you may be charged. We recommend contacting your local customs office for more information before placing your order.

Please also note that we are required by law to declare the full value of your order on customs forms. We are unable to mark items as gifts or reduce the declared value for customs purposes.

In the event that you refuse to accept delivery of a parcel due to unexpected customs charges, the package may be returned to us. In such cases, we will refund the cost of the items minus any shipping fees and return shipping costs incurred.

Shipping Restrictions

Currently, we are proud to serve customers around the world and are pleased to ship to a wide range of destinations. However, there are certain locations to which we are unable to deliver due to carrier limitations or local regulations. If we are unable to ship to your address, you will be notified at checkout.

We also do not deliver to PO Boxes or APO/FPO addresses at this time. Please provide a physical street address for your shipping details to ensure successful delivery.

Delivery Confirmation

Once your parcel has been successfully delivered, the carrier will update the tracking status accordingly. If you have provided us with your email address or telephone number, you may also receive a delivery confirmation notification directly from the carrier.

If your tracking information shows that your package has been delivered but you are unable to locate it, we recommend checking with family members, neighbours, or your building's reception or mailroom. In some cases, the carrier may have left the parcel in a secure location near your address. If you are still unable to find your package, please contact us at lilliansmall01@outlook.com, and we will assist you in investigating the matter with the carrier.

Lost or Damaged Shipments

While we take every precaution to ensure your order is packaged securely and handed over to reliable carriers, we understand that unforeseen issues can arise during transit.

Lost Shipments
If your tracking information has not updated for more than seven business days, or if the estimated delivery date has passed without receipt of your order, please contact us. We will liaise with the carrier to locate your parcel and, if necessary, arrange for a replacement or refund.

Damaged Shipments
In the unlikely event that your order arrives damaged, please notify us within seven days of delivery at lilliansmall01@outlook.com. Please include your order number and clear photographs of the damaged item(s) and packaging. We will review your case promptly and offer a suitable resolution, which may include a replacement or a full refund.

Incorrect Shipping Information

It is the customer's responsibility to provide accurate shipping information at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Please note that additional shipping charges will apply for reshipment.

If you realise that you have entered an incorrect shipping address after placing your order, please contact us immediately. While we will do our best to amend the address before dispatch, we cannot guarantee that changes can be made once the order has entered the fulfilment process.

Contact Us

If you have any questions about our shipping and handling policy, or if you need assistance with tracking your order, please do not hesitate to reach out to us at:

lilliansmall01@outlook.com

We are committed to ensuring that your LillianSmall order reaches you smoothly and safely, and we are always here to provide clarity and support whenever you need it.

Thank you for choosing LillianSmall. We are delighted to have you with us.

Warm regards,
The LillianSmall Team