Terms of Service

Welcome to LillianSmall. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, we kindly ask that you refrain from using our services.

General Provisions

These Terms of Service govern your use of the LillianSmall website and all transactions conducted through it. We reserve the right to update, modify, or replace any part of these terms at any time without prior notice. It is your responsibility to review this page periodically for changes. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on a secure e-commerce platform that enables us to sell our products to you safely and efficiently. All content on this website, including but not limited to text, images, graphics, logos, and product descriptions, is the intellectual property of LillianSmall and may not be reproduced, distributed, or used without our express written permission.

Products and Pricing

We take great care to ensure that all product descriptions, images, and pricing information displayed on our website are accurate and up to date. However, we cannot guarantee that your monitor's display of any colour or detail will be entirely precise, as individual screen settings may vary.

All prices are listed in the currency selected at checkout and are inclusive of applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time without prior notice. In the event that a product is listed at an incorrect price due to a typographical error or supplier pricing change, we reserve the right to cancel or refuse any orders placed at the incorrect price, even after you have received an order confirmation. Should this occur, we will notify you promptly and offer you the option to repurchase at the correct price or receive a full refund.

We offer our products in limited quantities, and all items are subject to availability. While we strive to maintain accurate stock levels, we cannot guarantee that a particular item will remain in stock at the time of your order. If an item becomes unavailable after you have placed your order, we will contact you to discuss alternatives or process a refund for the affected item.

Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, payment verification, or suspected fraudulent activity.

Upon placing your order, you will receive an automatic email acknowledging receipt of your order. This email does not constitute acceptance of your order. Acceptance occurs only when we dispatch the products and send you a shipping confirmation email. At that point, a legally binding contract is formed between you and LillianSmall.

We reserve the right to limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by the same account, the same credit card, or orders that share the same billing or shipping address.

Payment and Billing

All payments must be made in full at the time of checkout. We accept the payment methods listed on our Payment Methods page, and we may update these options from time to time.

You agree to provide current, complete, and accurate billing and account information for all orders placed through our website. We reserve the right to refuse any order if we are unable to verify your payment details or if we suspect that your information is inaccurate or incomplete.

In the event that we are unable to process your payment, your order will not be fulfilled, and we will notify you accordingly.

Shipping and Delivery

Please refer to our Shipping Policy for detailed information regarding shipping methods, delivery timeframes, and associated costs. While we make every effort to deliver your order within the estimated timeframe, we cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to weather events, customs clearance, or carrier operational disruptions.

Risk of loss and title for products pass to you upon our delivery to the carrier. We recommend that you retain your tracking number for reference.

Returns and Exchanges

We hope you love every piece you receive from LillianSmall. However, if for any reason you are not entirely satisfied, we welcome returns and exchanges in accordance with our Return Policy, which is available on our website.

To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached, within the specified return window. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.

Refunds will be processed to the original payment method once we have received and inspected the returned item. Please allow up to ten business days for the refund to appear in your account, depending on your bank or payment provider.

User Accounts and Conduct

When you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.

You agree not to use our website for any unlawful purpose, nor to violate any applicable laws or regulations in your jurisdiction. You further agree not to interfere with or disrupt the security, integrity, or performance of our website or any related systems.

We reserve the right to terminate your account or restrict your access to our website at our sole discretion, without notice, if we believe that you have violated these Terms of Service.

Intellectual Property

All intellectual property rights in the LillianSmall brand, including our name, logo, designs, product photographs, and written content, are owned exclusively by us. You may not use, copy, reproduce, modify, or distribute any of our intellectual property without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, LillianSmall shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or the purchase of our products. Our total liability to you for any claim arising from these Terms of Service or your use of our website shall not exceed the total amount paid by you for the products in question.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. You use our website at your own risk.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please do not hesitate to contact us at:

lilliansmall01@outlook.com

We are always happy to clarify any aspect of our policies and to ensure that your experience with LillianSmall is as transparent and enjoyable as possible.

Effective Date

These Terms of Service are effective as of the date of your first use of our website and remain in force until amended or terminated by us.

Thank you for taking the time to read our Terms of Service. We appreciate your trust in LillianSmall and look forward to dressing you with care and quality.

Warm regards,
The LillianSmall Team