Privacy Policy

At LillianSmall, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us. We are committed to being transparent about our data practices and to ensuring that your information remains secure and confidential.

Please read this policy carefully. By using our website and providing us with your personal information, you consent to the collection and use of your data as described below.

Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website. This includes, but is not limited to, the following categories:

Personal Identification Information
Your full name, billing address, shipping address, email address, telephone number, and date of birth, where provided.

Payment Information
Credit or debit card details, digital wallet information, and other payment-related data. Please note that we do not store your full payment details on our servers. All payment information is processed securely by our trusted third-party payment partners.

Order and Account Information
Your purchase history, preferences, wish list items, and account credentials if you create an account with us.

Technical and Usage Data
Your IP address, browser type, operating system, device information, referral URLs, pages viewed, time spent on our website, and other analytical data collected through cookies and similar tracking technologies.

Communications
Any correspondence you send to us, including emails, chat messages, and feedback forms.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including payment verification, shipping, and delivery

• To communicate with you regarding your orders, inquiries, and customer service requests

• To send you marketing communications, promotional offers, and newsletters, only where you have provided your explicit consent to receive such communications

• To personalise your shopping experience and recommend products that may be of interest to you

• To improve our website, products, and services through analysis of customer behaviour and preferences

• To prevent fraud, unauthorised transactions, and other unlawful activities

• To comply with applicable legal obligations and regulatory requirements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and to collect information about how you interact with our site. Cookies are small text files stored on your device that help us remember your preferences, understand which pages are most popular, and tailor our content to your interests.

You have the option to disable cookies through your browser settings. However, please be aware that doing so may affect the functionality of our website and limit your ability to use certain features.

We may also use third-party analytics services, such as Google Analytics, to help us understand website traffic and usage patterns. These services may use cookies and other tracking technologies to collect information about your activities on our site and across other websites.

How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of trusted third parties in order to operate our business:

Service Providers
We engage third-party companies and individuals to perform functions on our behalf, such as payment processing, order fulfilment, shipping, email delivery, customer support, and website hosting. These service providers have access to your information only to the extent necessary to perform their designated tasks and are contractually obligated to keep your data secure and confidential.

Legal and Regulatory Authorities
We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our customers and the public.

Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change and provide you with the opportunity to review the new privacy terms.

Data Security

We implement a range of security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption technologies, secure socket layer (SSL) protocols, restricted access to data, and regular security audits.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to take precautions when sharing your information online.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting, or reporting requirements. When we no longer have a legitimate business need to retain your information, we will securely delete or anonymise it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you

• The right to request corrections to any inaccurate or incomplete data

• The right to request deletion of your personal information, subject to certain legal exceptions

• The right to object to or restrict the processing of your data

• The right to data portability, allowing you to receive your data in a structured, commonly used format

• The right to withdraw your consent at any time, where we rely on consent as the legal basis for processing

To exercise any of these rights, or if you have any questions about how we handle your data, please contact us at lilliansmall01@outlook.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment providers. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of sixteen. If we become aware that we have inadvertently collected data from a child without parental consent, we will take steps to delete that information promptly.

International Data Transfers

As we serve customers around the world, your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. We take appropriate measures to ensure that your data is adequately protected, including the use of standard contractual clauses and reliance on our service providers' compliance with recognised data protection frameworks.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post any revisions on this page and update the effective date below. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Effective Date

This Privacy Policy is effective as of 12 August 2026.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us:

lilliansmall01@outlook.com

We value your trust and are committed to protecting your privacy with the same care and attention we bring to every aspect of our brand.

Warm regards,
The LillianSmall Team