Track Your Order

We understand that waiting for a package can be both exciting and anxious, which is why we have made it as easy as possible for you to stay informed about the journey of your LillianSmall order. From the moment your parcel leaves our studio to the instant it arrives at your doorstep, we want you to feel connected and reassured every step of the way.

How to Track Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a unique tracking number and a direct link to the carrier's tracking portal. Simply click the link or visit the carrier's website, enter your tracking number, and you will be able to view the real-time status of your shipment.

If you have created an account with us during checkout, you may also log in to your account dashboard at any time to view your order history and tracking information in one convenient place.

Tracking Updates

Your tracking information will provide you with the following details at a glance:

• Confirmation of dispatch from our facility

• Progress through transit hubs along the route

• Estimated delivery date based on current shipping schedules

• Confirmation of delivery upon successful arrival

Please note that tracking updates may take up to twenty-four hours to appear after you receive your shipping confirmation email. This is a standard delay as the carrier processes your parcel into their system, and we kindly ask for your patience during this brief window.

What If My Tracking Information Does Not Update?

Occasionally, tracking statuses may remain unchanged for a day or two, particularly during peak shipping seasons or when parcels are moving through international customs. This is normal and does not necessarily indicate a problem with your delivery. The carrier will update the status as soon as the next scan occurs.

If your tracking information has not been updated for more than five business days, or if the estimated delivery date has passed without receipt of your parcel, please contact us at lilliansmall01@outlook.com with your order number in the subject line. Our team will liaise with the carrier on your behalf and provide you with a prompt and transparent update.

Lost or Delayed Packages

While we take every precaution to ensure your order reaches you safely and on time, occasional delays or mishaps can occur due to circumstances beyond our control, such as adverse weather, customs clearance, or carrier operational issues. In the unlikely event that your package is lost in transit, we will work closely with the shipping provider to resolve the matter as quickly as possible. Depending on the situation, we will offer either a replacement shipment or a full refund, and we will communicate with you every step of the way to ensure you are fully informed.

Delivery Confirmation

Once your package has been successfully delivered, the carrier will update the tracking status accordingly. If you have provided us with your email address or phone number during checkout, you may also receive a delivery notification directly from the carrier. Should you find that your package has been marked as delivered but you are unable to locate it, we recommend checking with neighbours, family members, or your building's reception desk before reaching out to us.

Contact Us for Assistance

If you have any questions regarding the status of your order, or if you simply prefer to receive a personal update, our team is always here to help. Please email us at lilliansmall01@outlook.com, and we will respond within one to two business days with the information you need.

Your order is important to us, and we are committed to ensuring that it reaches you in perfect condition and with complete peace of mind.

Thank you for choosing LillianSmall.

Warm regards,
The LillianSmall Team